CUSTOM OUTSOURCING

How We Engage With You

We offer several ways to augment your staff with SupportStaffSolutions resources. We’ll work collaboratively to match your needs with the most appropriate engagement model, whether through a team dedicated exclusively to you, a managed services model where we take responsibility for general management of your IT needs, or something in between.

• ECAPTIVE^TM - Our custom outsourcing solution gives companies the benefits of a traditional captive model, without significant overhead and associated risk. Rely on SupportStaffSolutions to recruit your team, provide facilities and equipment, administrative services, oversight and training. We'll provide you with regular reports on metrics that matter to you, such as service-level agreements (SLAs), productivity, efficiency, quality and progress.
  
  You'll pay only for hours worked, recognizing significant savings over the cost of onshore employees. In addition, you will forgo the cost of healthcare, retirement and other benefits.
  
  This type of engagement is ideal for long term assignments that require continuity in team composition and the integration into your own teams.
• Managed Services - Interested in outsourcing all or a portion of your IT needs? We offer a range of IT services, from network testing, 24 X 7 monitoring and security to data storage, managing installations and upgrades and providing help desk technical support. Consider the benefits of Managed Services – improving operations and reducing expenses - by letting us take responsibility for general management and monitoring duties with our qualified team.

With a custom outsourcing engagement, you'll have the ability to determine your level of involvement in hiring, assignment of work and day-to-day management of your team members. Don't have the time or bandwidth to manage the offshore team? Leave it to us. Prefer to be hands on and involved in regular oversight of your offshore team? We'll customize a program that works for you.

To learn more about our TRINIT-E Delivery Methodology, click here.

For answers to questions about the custom outsourcing hiring process, click here.